Refund policy

At Zylos, every product is made to order. Please read our policy carefully before placing an order.

Returns

We accept returns only if:

• The product arrives damaged or defective.

• You receive the wrong item or wrong size due to our error.

• The product has a verified printing or manufacturing defect.

Return requests must be submitted within 7 days of the delivery date.

Non-Returnable Items

Returns or exchanges are not accepted for:

• Incorrect size selected by the customer

• Change of mind

• Personal color or design preference

• Orders placed by mistake

• Minor color variations caused by screen or device settings

Refunds

Once your claim is approved, you will receive either:

• A free replacement, or

• A full refund to your original payment method.

Approved refunds are processed within 5–7 business days.

How to Request a Return

Email shopatzylos@gmail.com with:

• Your Order ID

• Clear photos of the product

• A brief description of the issue

We aim to respond within 24 hours.

Order Cancellation

Orders can be cancelled only before production begins. Since every item is made to order, cancellations are not possible once printing has started.